Software Support
Problems with server-based software can be as disruptive as hardware faults on a server. Any changes you introduce to software configurations on servers or workstations can also bring unexpected additional problems. When you experience any problems with the software the ability to call for help and support becomes invaluable.
The Software Support service provides telephone & remote support to assist in trouble-shooting and configuration of software systems on Server and workstation application software. The table below defines the software eligible for support under this service.
Software covered includes but is not limited to:
- Microsoft NT Server 3.51 and above
- Microsoft Exchange 5.x and above
- Microsoft Proxy Server
- Microsoft Office Including Office Professional
- ArcServe 5.x and above
- Seagate Backup Exec 7 and above
- Network Associates McAfee range of products
- GFI FaxMaker Server and client
- Powerchute
- And Many others...
When you place a call for this service, your call will be logged and a member of our IT support team will respond to you within one hour.
Hiteishee Ltd has established support services with the major software providers, enabling us to escalate even the most severe problems to the ultimate providers of assistance.
If we cannot resolve the problem over the telephone then we will provide on-site support within your dedicated SLA.
Talk to us about your Software Support requirements on 08700 119 550
