Hardware Support
At Hiteishee, we aim to provide our clients with a complete on-site hardware support package.
We have extensive experience in servicing & repairing all types of hardware including Servers, PCs, Printers, networking devices, storage devices and peripherals.
Our comprehensive IT support provides you with a choice service levels from a 2, 4 or 8 hour response coupled with a dedicated fix time of 4, 8 or 16 hours.
To top our dedicated SLAs when a faulty item requires workshop attention, we can provide you with a loan substitute free of charge to get you up and running.
As part of our overall support, a fully qualified network engineer who knows your network will attend server faults within the designated response time chosen. The same engineer is responsible for recovering the network equipment in the event of a systems failure.
This will include complete re-installation of the network operating system and restoration of data. This ensures the timely return to a fully operational network system.
The aim is to give you the same skill level time and time again and return the user(s) to where they were as quickly as possible by our engineer taking responsibility for both programs and data.
Talk to us about your Hardware Support requirements on 0800 999 8080
