Desk side assistance
Why desk side assistance? Our desk side assistance support offers a no nonsense flexible approach to IT solutions. The support teams deliver IT support directly to the end user as and when they require general or specialist support.
Our IT personnel have a wealth of experience, allowing us to offer comprehensive support on a range of issues on both software applications and hardware.
We will work with you to resolve any issues as and when they present themselves. In addition to this we also go one step further; we also track common and recurring problems. These problems are flagged, and fed back to our senior IT staff allowing us to track and pinpoint areas of weakness, thus enabling you to take necessary action on problem areas.
A few of the key benefits of our desk side assistance are:
- Having a pool of expert knowledge to drawn on as and when necessary without a need to pay an annual fee for it
- Proactive approach to learning when it is practically needed. Our Desk side assistance can help your staff to learn and deal with issues proactively at the time an issue arises with an expert mentor by their side
- We can offer a flexible approach to scheduled desk side assistance; by the hour or on contract basis
- We can tailor solutions to meet critical needs of the business whilst controlling the cost on your budget
- We offer a 'no fix no fee' promise. If we can't help you fix your problem we will not charge you
- Call out within 24 hours: We offer you a maximum call out time of 24 hours if we cannot fix your problem remotely
Talk to us about your Desk Side Assistance requirements on 0800 999 8080